Operations Manager

Position Summary

The Operations Manager is responsible for the overall productivity, quality, safety, and execution of the operations team.  This position maintains an efficient schedule that supports mechanical enhancements, successfully manages the operations labor, productivity, and quality control measures and provides timely reports and analysis. Directly responsible for HVAC, Electric, Plumbing, Heat Plant and BAS with other college departments. The position reports directly to the Associate Director of Energy Management and Electrical Systems.

This position also insures organizational compliance with laws, policies, and procedures for a variety of functional areas including budget, finance, accounting, purchasing, personnel, capital improvements, housing, and facilities.  

Essential Duties, Tasks and Responsibilities

• Develops and directs the implementation operations initiatives, building audits, standards, and programs to insure efficient utilization of resources across campus.
• Provides leadership for maintenance and repair activities and services related to HVAC, Electric, and BAS with other college departments, divisions and outside agencies. Directs and oversees implementation of the departmental work plan, assigned work, activities, and projects.  Oversees implementation of new and renovated building projects, reviews and evaluates projects in progress, contract compliance, and quality control.
• Works with engineering professionals to develop scope of work for HVAC, Building Automation, and Electrical systems.  Coordinates and oversees activities and services with the Department of Capital Planning for new construction and/or renovations to support MEP system design.  Maintains effective communication with University community on major events and provision of services.
• Develops and directs across campus department and across State operations management reporting, communications, and training. Develops and forecast University budgets and capital project budgets when requested.
• Manages and schedules external vendors required for operations for large and small projects. Works collaboratively to ensure proper billing.
• Manages and directs university personnel by overseeing heat plant and plumbing shop, and creates monthly publications on Campus Operations key metrics and presents to University Officials as needed. 
• Participates in across campuses, community and State meetings/teams relating to energy management, sustainability, LEED, etc.
• Effectively provides leadership, communication, direction, and talent development to Campus Operations team members.
• In conjunction with key decision makers, work to set mutually beneficial annual goals and strategize to increase utilization of all services and programs in order to meet/exceed budget goals and ensure customer satisfaction.
• Monitor productivity and quality objectives of operations personnel and work in conjunction with the other areas of Campus Operations to help develop, implement and facilitate processes that focus on achieving measurable improvements to production efficiency, inventory management, quality, fulfillment accuracy and on-time delivery of work.
• Assists in the planning and preparation of the high-volume seasonal operations plan (capacity, labor forecasting, scheduling, work order fulfillment, etc.).  Initiate changes designed to improve control and efficiency of Campus Operations.

Continuous Improvement

• Identify and eliminate waste that will result in an increase in customer satisfaction and productivity improvements.  
• Lead key productivity initiatives by collaborating with cross functional groups to improve established objectives, plans, and schedules thereby increasing operational effectiveness.  
• Utilize quality process disciplines to evaluate, revise, and implement continuous improvement initiatives.  
• Review daily/project productivity and resource efficiency goals by tracking specific metrics, including workflow, labor and costs.
• Create a collaborative environment by seeking guidance from peers, operations management staff, or other departments when necessary to achieve common goals. 
• Promote clean, safe work areas by continuously implementing and enforcing company safety programs and policies.

Other Administrative Responsibilities

• Serves as a member of the on-call staff rotation.
• Develops and implements policies and procedures that comply with OSHA regulations.
• Serves on selected governance and event committees.
• Administers performance appraisals.

Knowledge, Skills and Abilities

• Lean, Cost Reduction Principles, Change Management and the ability to look at new and different approaches to solving problems
• General knowledge of operations and /or scheduling
• General knowledge related to facilities and operations, construction and/or project management
• General knowledge of vendor management principles
• Ability to work both independently and collaboratively with others toward mutual objectives and able to influence across non-direct reports on cross functional teams
• Crisis management experience a plus
• Ability to deal with difficult people and seek a positive outcome, excellent customer service skills
• Proven skills in managing teams
• Excellent communication, interpersonal and presentation skills
• Demonstrated high integrity and intellectual honesty
• Possess a team-oriented approach towards the organization its mission and goals
• Self-motivated, positive attitude, high-energy individual who can multi-task well
• Strong problem solving skills and ability to react quickly to resolve problems
• A strong work ethic, with solid organization skills
• The temperament and charisma required to guide the work of others, with the capacity to function as a catalyst, coach and doer.
• Computer skills.