This is a remote position. Our client is looking for an individual comfortable to liaise among construction management customers, users, and the team members to support customer success and facilitate user adoption. Identify areas for improvement and gather resources to deliver additional training or support. Principal (Essential) Duties: Provide key assistance in delivering onboarding, training, and support. Liaise among users, customers, and Solution Consultants and Support team members to solve user-related issues and improve both customer experience and customer success metrics. Proactively review current projects to ensure that